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Terms and Conditions

SpecsPro® LLC operates www.VibrationTherapeutic.com and shop.VibrationTherapeutic.com to promote and sell VIBRATION THERAPEUTIC ® brand vibration plate machines for fitness and therapeutic purposes. The products are also sold on www.amazon.com and through other distributors and retailers. We maintain the following terms and conditions for the marketing and sales of our products, customer communication, use of our websites and other literature, privacy policy and data security.

◇ Product Warranty & Return Policy

⚬ Two-Year Product Warranty

We provide a two-year product warranty against defects in material and workmanship. If this machine is not functioning properly during the warranty period, please contact us for a repair. If it needs to be shipped back to our Minnesota facility for the repair or replacement, we will send you a prepaid shipping label. We will ship out the repaired or replacement machine within 3 business days after receiving the returned machine.

We will pay for all shipping costs.

To file a warranty claim, please email to warranty@vibrationtherapeutic.com to initiate the claim process. Please provide the order information and the reason of claim. We will make the warranty process easy for you.

⚬ Free 30-Day Return or Replacement

Within 30 days after receiving the machine, you can return the product to our Minnesota warehouse for a full purchasing price refund. The product should be returned as new or like-new, and in the original undamaged packaging.

We will pay for all shipping cost.

To initiate a return, please email to sc@VibrationTherapeutic.com. We will send you an RMA and a prepaid return shipping label. You will receive full purchasing credit within 3 business days after returned product received in our warehouse. If packaging is damaged or any accessory missing, we may charge a restocking fee up to 20% of the purchase price.

Regional Coverage

This product warranty and free 30-day return or replacement policy cover orders from the 48 contiguous states of the United States. For order from Hawaii, Alaska or other regions, buyer will need to pay for the shipping cost related to the return, replacement and warranty services.

Download VT product warranty and return policy document

◇ Free Shipping

Free shipping service is available for any order with delivery address within the 48 contiguous states in the US. FedEx Ground service or equivalent courier services are used. All orders are shipped from our Minnesota warehouse. The estimated transit time is 3 to 6 days, depending on your location.

Orders placed before 11am CST on working days will be processed and shipped out the same day. Our warehouse does not work in the weekends and all public holidays. Orders placed on Friday after 11am CST will be processed and shipped out the next Monday. Customers may expect one or two day delay for orders places the day before national holidays.

◇ Price Adjustment Refund

Within two weeks after you make the purchase, if you find price reduction of the same product at the same store you purchased from, either our ecommerce store or our Amazon store, you can contact us for a refund of the difference between the price you paid and the current price.

This price adjustment policy is invalid if you don't contact us for the refund within the aforesaid two week window. We don't actively notify customer about price change. 

The product prices on our ecommerce store are usually lower than the product prices on our Amazon store. This policy is justified because for purchases made on our ecommerce store, we don't pay commission to Amazon.

 

◇ Customer Privacy & Data Security

We are serious and cautious about your personal data privacy and security. Below is our brief policy followed by a download link of our Customer Privacy Notice & Data Security Document.

⚬ What customer data are collected?

When you make a purchase from our e-commerce website, registering user account, signing up our newsletter, participating our marketing events or otherwise contacting us, you disclose to us your name, email address, phone number, physical address, and perhaps other personal data including gender, age, interests and preferences.

⚬ How do we use customer data

We use customer data to fulfill your purchase order and perform needed customer services. We may also use these data to collect product feedback and promote our products and services to you.

⚬ Is your credit card info safe?

We do not have the access to your credit card number and security when you make online credit card payment on our e-commerce website shop.vibrationtherapeutic.com.

The online payment is processed by Shopify, the e-commerce service platform that we subscribe and host our e-commerce website.

Your credit card data are encrypted and transferred from your browser to Shopify's payment processor. We don't process payment, nor do we store the credit card data.

Shopify Payments is PCI compliant. Shopify also has a robust system and process to keep customer credit card info. Your personal data and credit card information are safe.

Download our full version Customer Privacy Notice & Data Security

◇ Product Registration

Product registration is optional but recommended. Registration will make warranty service easy in case you lose your order information.

Registration will also allow us to reach you for product safety warning, recall or update if needed. If you purchased our products from a third party reseller, we may not have your order information.

Registration online is easy at www.vibrationTherapeutic.com/support.

If you purhcased the products from our e-commerce website shop.vibrationtherapeutic.com, your product is automatically registered.

◇ Disclaimer

The health benefits suggested or implied in our websites and other product literature is not certified or endorsed by any regulatory authority or medical institute.

The use of our vibration machine is entirely on user's discretion. Please read all instructions before using our vibration machine. We assume no responsibility for personal injury or property damage sustained by or through using our products.

◇ Content and Intellectual Property

With our website www.VibrationTherapeutic.com, our e-commerce store shop.VibrationTherapeutic.com and our Amazon stores and other internet places, we promote our products as well as health benefits of vibration therapy. All our internet contents including but not limited to our websites and e-commerce sites, and our product information, concepts, documents, and graphics you see, hear or otherwise experienced on our website are protected by US and international copyright trademark and other laws, and belong to SpecsPro® LLC and its partners, affiliates, licensors, suppliers,or other third parties. Should there be any concerns, questions or suggestions on our Internet contents, please email to info@vibrationtherapeutic.com.

 

Terms & Conditions
© 2017 - 2020 Vibration Therapeutic®. All rights reserved.