Order VT007 from Overseas

VT007 is available for order from all countries that FedEx or DHL services. Customer can directly purchase VT007 from our website. Most major payment methods and currencies are accepted.

Orders will be shipped via FedEx or DHL, total transit time from 7 to 14 days. You will receive a tracking number. Our system will send you shipping status update automatically.

Our [international 10 year warranty] covers the supply of replacement parts for free. A flat USD25 shipping will be charge for shipping replacement parts to worldwide addresses that FedEx or DHL services.

VT007 vibration plate is very easy to repair with the replacement parts we supply. Replacement parts can also be ordered from our website.

Self-Service for VT007 is Easy

VT007 vibration plate has an industrial style, robust and serviceable. It can be easily and intuitively self-serviced.

• The structure is simplified, less assemblies due to reduced parts count. The machine has high reliability and makes less mechanical noise.
• There is no coating, no cover-up on the parts. Parts appear in their original material colors and textures formed in each of their manufacturing processes. Faulty parts are easy to spot and resolved before the machine is packed.
• The construction is visible. Bolts and screws are not covered. The entire machine can be disassembled and put together easily and intuitively, using just a screw driver and a couple of wrenches.
• The control console is a separated plug-in type control box. It is treated as a replacement part in its entirety.
• The DC motor and the eccentric-wheels assembly is treated as a replacement part in its entirety.
• Control box, remote control and motor are the only parts that are subject to quality issue or wear-out. Replacing control box and remote control is effortless.
• The only self-service work that involves disassembling the machine is replacing the motor and eccentric-wheel assembly. Our motor has very low defective rate. It has a life span from 2000 to 3000 hour lifespan, which means 15 years of daily household use. Overtime the carbon brushes and bearings of the DC motor will wear out.
• All other parts are durable solid-build pieces with minimum quality and wear-out concern, usually not considered as replacement parts.

VT007 can be easily disassembled and put together with a screw driver and two wrenches.

VT007 Failure Rate

The product failure rates within the first year of use are break-down as below.

• Control box failure: 1.2%
• Remote control failure: 1%
• Motor failure: 0.2%

Most quality related product failures happen in the first month of use. So far, product failure after the first year of use is rare.

Our business has not existed long enough to attest long term failure rates. Our confidence of 10 year warranty comes from the optimized product design and serviceability, as well as our dedication to continuous improvement and quality control.

As we continue to improve the quality, the failure rates will be reduced. For warranty services, we will always ship the newest version replacement parts to customers.

International 10 Year Warranty

• We maintain sufficient inventory of replacement parts for at least 15 years after the products are sold.
• Replacement parts are free of charge during the warranty period. Replacement parts will be immediately shipped to customers upon request. Customer pays a flat $25 shipping fee to ship replacement parts to worldwide addresses that FedEx or DHL services.
• Because VT007 is easily and intuitively serviceable, there is no need to ship the entire machine to us to do the repair.

Voltage and Power Cord

VT007 has two voltage versions. Please select the version that suits the household power supply voltage of your countries:

• VT007 110-120V for North American countries, Japan, Taiwan, etc.
• VT007 220-240V for European counties, most Asian countries, most African counties, Australia, New Zealand, etc.

• VT007 110-120V package includes a power cord with a NEMA 5-15 Grounded Type B plug (US plug).
• VT007 220-240V package includes a power cord with a hybrid CEE 7/7 plug (European plug, compatible with Type E and F).

The power cord supplied with VT007 vibration plate fits many types of AC power sockets around the world. If not, you can replace it with your local power cord, or you can use an adapter or a universal socket.

International Shipping

• VT007 110-120V units will be shipped from our Minnesota warehouse.
• VT007 220-240V units will be shipped from our Shanghai warehouse.

We have great discount shipping rates with FedEx and we pass the savings to our customers.

The shipping charge will be calculated after you enter the delivery address, before order submission.

Please provide the delivery address in English with a clear structure: street address, city, province, postal code, and country.

Total transit time for international shipping is about 7 to 14 days depending on the destination location, public holiday and shipping season. Once the product is transferred to FedEx or DHL facility in Shanghai, we will update the tracking number to the customers. Our system will automatically update shipping status to your via email.

The battery of remote control may be removed from the order package as requested by the carriers depending on the destination. The battery model is CR2032 which you can easily obtain from your local store.

Customs Duty and Handling

Buyers may be required to pay import duty and general sales tax for importing VT007 vibration plates into their countries.

Usually FedEx or DHL perform the customs entry and charge the import duty and handling to the buyer.

Some countries don't charge any import duty for imported merchandize below a certain value, like USD800 in the US, AUD1000 in Australia, and less SGD400 in Singapore, etc.

The HS code of VT007 vibration plate is 8479.89. The Country of Origin is China.

We will provide customs documents for the import if requested.