- Machine powered on, but the control panel not lit up.
- Machine powered on, control panel lit up, but the Play buttons on control panel or remote control can not start the vibration.
- Remote control does not work.
- Machine does not respond to control buttons on either remote control or control panel, but just run high speed, very noise.
- Excessive noise
If you encounter any of above issues, please check our troubleshooting guide.
For over 15000 units of vibration plates we have made and sold so far, the failure rates within the first year of use are break-down as below.
- Control box failure: 1.2%
- Remote control failure: 1%
- Motor failure: 0.2%
Most quality related product failures happen in the first month of use. So far, product failure after the first year of use is rare.
Our business has not existed long enough to attest long term failure rates. Our confidence of 10 year warranty comes from the optimized product design and serviceability, as well as our dedication to continuous improvement and quality control.
As we continue to improve the quality, the failure rates will be reduced. For warranty services, we will always ship the newest version replacement parts to customers.