Repair | Troubleshoot

Troubleshoot Easy Fix Free Parts

Machine powered on, but the control panel not lit up.
Machine powered on, control panel lit up, but the Play buttons on control panel or remote control can not start the vibration.
Remote control does not work.
Machine does not respond to control buttons on either remote control or control panel, but just run high speed, very noise.
Excessive noise

If you encounter any of above issues, please check our troubleshooting guide in the user manual.

Repairs to the VT007 and VT009 are intuitive and easy due to their industrial-style construction and modular design. The machines can be easily disassembled and reassembled using a screwdriver and two supplied hex keys.

97% of reported issues involve the control module or remote control, both of which can be easily replaced.

Failure Rates, Quality Issues & Fixes

Replacement parts can be ordered from our eStore for free.

Please provide the original vibration plate purchase information including the store name, order number and date. That will help us ship the right version parts to you.

Check Battery Please note that the battery for the remote control can run out in 2 years. Even if you don't use the remote, it is in standby mode and consumes electricity. If the battery runs out, you can purchase a battery from a local store. The battery model is CR2032. We don't supply the battery.

Order replacement parts (free)