- Machine powered on, but the control panel not lit up.
- Machine powered on, control panel lit up, but the Play buttons on control panel or remote control can not start the vibration.
- Remote control does not work.
- Machine does not respond to control buttons on either remote control or control panel, but just run high speed, very noise.
- Excessive noise
If you encounter any of above issues, please check our troubleshooting guide in the user manual.
Vibration plates model VT007 and VT003F) are designed with an industrial style with good durability and serviceability. They can be readily maintained and repaired without significant difficulty or complexity.
Most quality issues are with the control console and the remote control. Customers can order the replacement parts for free from our website without the need to engage a serious warranty claim.
Our VT007 are crafted with maximized simplification and durable construction. Its control console is designed as a separated plug-n-play type control box, which is very easy to replace if damaged. VT007 is the only model we offer to international market with 10 year warranty for parts. It can be very esiliy serviced if ever needed.
Replacement Parts can be orddered from our website, free of charge.
Please note that the battery for the remote control can run out in 2 years. Even if you don't use the remote, it is in standby mode and consumes electricity. If the battery runs out, you can purchase a battery from a local store. The battery model is CR2032. We don't supply the battery.