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Product & Service Support

This product warranty and free return policy of Vibration Thearapeutic cover the orders from the 48 contiguous states of the United States.

  For order from Hawaii, Alaska or other regions or countries, buyer will need to pay for the shipping cost related to the return, replacement and warranty services.

Two Year Product Warranty

We provide a two-year product warranty against defects in material and workmanship. If the product is not functioning properly during the warranty period, please contact us for a repair. If it needs to be shipped back to our Minnesota facility for the repair or replacement, we will send you a prepaid shipping label. We will ship out the repaired or replacement machine within 3 business days after receiving the returned machine. We will pay all shipping costs.

Please email sc@vibrationtherapeutic.com to initiate warranty service. Please provide the order information and the reason of claim. We will make the warranty process easy for you.

30 Day Free Product Return

Within 30 days after receiving the machine, you can return the product to our Minnesota warehouse for a full purchasing price refund. The product should be returned as new or like-new, and in the original undamaged packaging. We will pay all shipping cost.

To initiate a return, please email to sc@VibrationTherapeutic.com. We will send you an RMA and a prepaid return shipping label. You will receive full purchasing credit within 3 business days after returned product received in our warehouse. If packaging is damaged or any accessory missing, we may charge a restocking fee up to 20% of the purchase price.

Benefits of Product Registration

Product registration is optional but recommended. Registraition will make warranty service process easy in case you lose your order information. It will also allow us to reach you for potential product recall, safety warning and upgrade.

If you purchased the machine from shop.vibrationtherapeutic.com, your product is automatically registered.

If you purchased your VT product as pre-owned, and it is still in the warranty period, you can use this registration form to update your name and email address.

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