Straightforward We keep our policies simple and clear, no hidden conditions; and we remain considerate and flexible toward customers in situations not specifically covered.
(All products purchased from our eStore after July 31, 2022 are covered by our 10‑year warranty.)
United States
10-year Warranty
Covers all replacement parts, shipping and labor; No out-of-pocket expense to customers for any warranty service.
Replacement parts will be shipped by the next business day after receiving the request.
Repairs will be completed within two business days of receiving the unit at our Minnesota facility, and the repaired unit is shipped back promptly after completion.
International
10-year Free Replacement Parts Easy Repair
All replacement parts are free. Customers pay a flat $25 to cover partial international shipping cost.
Replacement parts are shipped by the next business day after the request is received.
Easy Repair Repairs to the VT007 and VT009 are intuitive and easy due to their industrial-style construction and modular design. The machines can be easily disassembled and reassembled using a screwdriver and two supplied hex keys.
98% of reported issues involve the control module or remote control, both of which can be easily replaced.
