Stolen VT007 in the Market — What Buyers Need to Know
This article was published in April 2026 in response to an increasing number of customers who had unknowingly purchased stolen VT007 vibration plates else where and then come to our website to register their purchases.
What Happened?
In February 2025, a shipment of 1,100 units of our VT007 vibration plates was stolen at the Port of Seattle.
For more than a year, police departments have not taken any action to investigate the theft case.
The thieves, or their affiliates, have been offering the stolen VT007 in the market at significantly reduced prices, primarily through listings on eBay and Facebook, where we have no way to control.
These listings appear under various seller names. Below are examples we have identified through reports from customers who unknowingly purchased stolen VT007 units and tried to register their purchases on our website for warranty services.
Screenshots of Listings of Stolen VT007...
Stolen VT007 listed on eBay
Stolen VT007 listed on Facebook
Stolen VT007 listed on Mercari
If you are unsure whether a listing is legitimate, please contact us with the screenshot before proceeding with your purchase.
Support & Product Warranty
When we receive a product registration through our website and identify a stolen VT007, we recommend that customers first seek a return and refund from the seller or dispute the charge with their credit card issuer, as stolen products are not eligible for warranty service.We don't provide support and warranty services for stolen VT007. We are the victim of the theft, and there is no compensation for us to justify the support and warranty service.
However, if a customer is unable to return the stolen VT007 for any reason, we offer a 10-year warranty for a $100 fee, in addition to costs of parts and shipping. The $100 fee shall be paid within one year of purchase, prior to any support being requested from us.
We may decline to sell replacement parts for these purchases, as our limited parts inventory is reserved for legitimate purchases of our VT007 vibration plates. We apologize.
